- It may take up to 3 business days for your order to be processed, and 4-8 days to receive your order.
CAN I TRACK MY PACKAGE?
Yes, all packages are assigned a tracking number once processed. Please allow 24 hours of processing.
WHEN CAN I EXPECT MY INDIVIDUALLY PURCHASED ITEM TO ARRIVE?
Please allow 3-5 business days for them to arrive.
HOW CAN I UPDATE MY SHIPPING ADDRESS?
Log in to your account and you can update your information.
WHERE DO YOU SHIP?
We ship worldwide.
HOW MUCH DOES SHIPPING COST?
Domestic (U.S.) shipping is $8.50 for orders under $99. For international rates, refer to the following table:
- 0 - 5 lbs: $20
- 5.1 - 10 lbs: $35
- 10.1 - 20 lbs: $50
- 20.1 - 30 lbs: $65
- 30.1 - 44 lbs: $80
The same shipping costs apply for retail and wholesale customers.
HOW DOES INTERNATIONAL SHIPPING WORK?
Shipping time can vary and can take anywhere from 7-14 days to arrive. For those countries that charge customs/taxes on imported goods, Hidden Secrets is not responsible for collecting/charging these fees. Therefore, it is the duty of the customer to be aware of charges that may occur at time of delivery/pickup for imported goods.
CAN I EXCHANGE MY INDIVIDUALLY PURCHASED PRODUCTS FOR A DIFFERENT OPTION?
No, we do not exchange individually purchased products as our washes, wipes and menstrual pads are used for feminine areas. We do not accept back any feminine care products.
WHAT IF THE PRODUCTS IN MY ORDER ARRIVED DAMAGED?
In the rare chance that your products in your order arrive damaged please notify us at firstname.lastname@example.org within 7 days so we can ship out replacements for you immediately.